Damaged or Faulty Shipment

We prioritize delivering your orders in perfect condition, especially for monthly subscriptions. If your order is damaged, we have a simple process to resolve the issue quickly. Here are the steps we follow to ensure your satisfaction.

Please contact our customer service team immediately if you notice damage. Reach us via phone, email, or live chat on our website. Have your order number and details about the damage ready to help us expedite the resolution.

After receiving your report, our team will assess the situation, which may include requesting photos of the damage. This helps us improve our packaging and shipping processes.

Once we've assessed the damage, we will promptly initiate a replacement order, prioritizing it for quick shipping. You can expect to receive your new item soon, minimizing any inconvenience.

We will keep you updated on your order status and provide tracking information once your replacement has shipped, ensuring you’re informed throughout the process.
Your satisfaction is our priority. If you're not completely happy with the replacement, please reach out to us. We're here to address your concerns and provide the best experience possible.
In summary, if you receive a damaged order, contact customer service. We will assess the issue, replace the item, and ship it quickly. Your satisfaction is our commitment.